My outfit (Sherwani) of MRP Rs 20000 was given to FLYROBE to list for rent on their website (flyrobe.com) for Rs 3499 per order. I identified and raised my query to Curators team that – Since January’19, my outfit was showing as “STUCK”. As per flyrobe team – they were checking with logistics team for retrieval. On 16th May – I got a communication that my outfit is retrieved.
I want to file a complaint for:
1. Taking 5 months lack of communication, transparency and updates from FLYROBE team. They usually replied after 10 email reminders everytime.
2. I was not notified of my outfit stuck issue, hence lack of transparency.
3. Mental agony for sending multiple email reminders to get a single update from FLYROBE team.
4. Losses incurred over the period of 5 months.
Mandeep Jaglan
Greater Noida 201310, Uttar Pradesh
Email: jxxxxxxxxn.mxxxxxxxxxxp[@]gmail.com
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