Repair work by Asian Paints for faulty product

Repair work by Asian Paints for faulty product:  Mr. Anoop Slathia of Jammu purchased adhesive chemical purchased from Asian Paints dealers for laying wall tiles. Mr. Slathia complained that within three months of laying the tiles by using the chemical adhesive, tiles started falling off the walls and this also caused damage to a glass on the table. Customer had approached the company who deputed their engineer to inspect the product and damages but did not offer any resolution. Mr. Slathia posted his complaint with ICF on 03-07-2019 and the matter was taken up with the company. After guidance and follow-ups with the company, the matter got resolved to the satisfaction of the customer as the company arranged to redo laying of tiles at their cost.