Parcel not delivered by Professional couriers even after 70 days

My brother sent a parcel from Yellandu Professional coureir on 29-Dec-2020 to UK around 20 kg and they charged 12600 INR for the same. Initially they said it will be delivered in 5-7 working days. The tracking number which they provided, we are unable to track from their website, when we appraoched them, they said they provide international courier tracking id, usaully this they send from other vendor. Days are passing, we didn’t receive the tracking and parcel also not delivered.

After multiple follow ups after 20 days they said it is still in Hyderbad not shipped yet. By considering few food items and other stuff we requested for a return to my native Yellandu. They said ok for that, and again they started telling stories like , parcel went to banglore (later i cheked with banglore team, no parcel arrived at banglore) and then they don’t have enough space to ship it back to yellandu. After so many follow ups and raising complaints with customer care ( Hyd team didn’t respond to my email at least once, but they used to pass on the info to Yellandu branch people) no luck still. at last when we about to complaint in police station, these people from yellandu branch saying they didn’t pay enough amount to other vendor so other vendors are holding the parcel not sending back to them. Daily so many stupid reasons and so many excuses & daily one different story. we are exhausted and don’t even have any hope on their customer care and especially on the Yellandu Professional courier people. We strongly suspect these people would have spent the amount and would have sold / utilised the food and other items in the parcel. Neither Yellandu branch nor Professional customer care (Hyd) are showing responsiblity for this.

We are hopeless and very very much disappointed with the service. Waste of money , time & effort. Please advice how to take it forward and we need justice and more over no one should effefct like us.
We came to know this Yellandu branch professional courier people are used to do that, use customer money / intentional delay / Irresponsibility.

Kindly provide us a way and do the needful.

Rajesh
Yellandu 507123, Telangana
Email: rxxxxxxxxxxh@gmail.com