My Eureka Forbes water purifier AMC expired. I got a call from the customer care for renewal. As I was travelling I asked them to call back after couple of days. Couple of days later one other person called and we asked him to come over for the check and renewal. A person named Bxxxxh came and carried all Eureka Forbes credential and did the replacement of purifier candles etc. He was paid for the full AMC.
We continued getting reminders for AMC renewals and upon enquiry for payment receipt from Eureka Forbes, we were informed that was a fraud and not the genuine Eureka Forbes.
Eureka Forbes washed away their responsibility saying we were to be blamed.
They failed to answer how someone else got to know of the AMC renewal being due and if they knew there was a fraud going on like this why did they not warn us.
We feel it is Eureka Forbes insider job of cheating genuine customer.
Vijay
Bangalore 560048, Karnataka
Email: vxxxxxxr@rediffmail.com
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