ICF | India Consumer Forum - Part 4

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Wrong product delivered by Myntra but denied refund

I have ordered a navy blue BlackBerry Jean’s from myntra on 31 december,  it got delivered on 2nd Jan , but the product was wrong, it was a really disgusting  brown pant, then I immediately made a return request, but the delivery agent denied return pickup stating it was a different  product, then I filed …

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Fees for filing consumer complaint

Fee for making complaints under Consumer Protection Act, 2019: (1) Every complaint filed under sub-section (1) of section 35 or under sub-clauses (i) and (ii) of clause (a) of sub-section (1) of section 47 or under sub-clauses (i) and (ii) of clause (a) of sub-section (1) of section 58 shall be accompanied by a fee, …

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GoIbibo directed to compensate for deficiency in service in hotel booking

Briefly stated, the complainant made booking of Bus, Air Ticket as well as Hotel for his visit to Nepal, Kathmandu, through Go Ibibo for the period 23.2.2018 to 26.2.2018. The complainant made booking of Bus Tickets through Opposite Parties on 23.2.2018 from Chandigarh to New Delhi through OPs website postal, but when no confirmation was …

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How to withdraw funds from PF account for COVID-19

The Employee’s Provident Fund is social security system introduced by our Govt to help people save enough for their retirement. The plan was introduced with the Employees’ Provident Funds Act in 1952 and is presently managed by the Employees’ Provident Fund Organisation (EPFO). One salient aspect of the scheme is with withdrawal facility that is available …

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Hello Travel ordered to refund and pay compensation

The Complainant’s case is that he booked a tour package for Rs. 61,200/- with the Travel Agency through the Travel Portal. After paying an advance of Rs. 20,000/-, to the Travel Agency, through the Travel Portal, he did not receive the hotel vouchers and other documents. His advance of Rs. 20,000/- was not refunded. Correspondence …

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Makemytrip order to compensate for misleading travel package

National Consumer Disputes Redressal Commission, New Delhi Before: Hon’ble Mrs. Justice Deepa Sharma, Presiding Member Hon’ble Mr. C. Viswanath, Member Revision Petition No.1146 of 2018 (CC/551/2015, Unit-II, Kolkata – Manabendra Saha Roy Vs. MakemyTrip India Pvt. Ltd.) (First Appeal No.A/668/2016 in the State Commission) The brief facts of the case are that the respondent had …

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Pensioner is a consumer availing services from the bank

In a judgement in January 2019, the Apex consumer forum NCDRC has held that a bank is a service provider when it serves a pension account holder and a pensioner is a consumer under Consumer Protection Act, 1986 and can raise a dispute agaisnt the bank for deficiency in service. In the Complaint case it …

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