mahadevaiah_nn | India Consumer Forum

Naptol company not refunding the money

I have purchased a water spray gun for Rs 600/ ,which is poor quality and I have requested naaptol sales executive to take back the same and refund my money. They have agreed and collected my bank account details. But,so far the amount has not been credited to my Bank account. Kindly resolve the issue. …

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Solved Complaints

Non-delivery of Ostore24 – Rs.1000/-: Ms. S Shamna of Trivandrum, Kerala (Email: shamna.s[at]nestgroup.net) had Ordered L’Oreal Force Vector Shampoo (1500ml) from Ostore24 online shopping site for Rs.1000 through Internet Banking(SBI), Order ID is 1336. But she did not receive the product even after 15 days. She had sent many mails their support team but got no response. She posted her complaint with ICF on 14-08-2013 and finally got her product by 02-09-2013. Trivandrum, Kerala - 02-09-2013

Refund from OYO-Life – Rs.7,999/- : Ms. Ankita Singh of Gurugram, Haryana moved out from OYO-LIFE on 2nd march. She was assured that refund was initiated by them on 7th march but she did not receive the money. She contacted the customer care many times but did not her money back. She posted her complaint with ICF on 28-04-2020 and ICF took the matter up with OYO. After several follow-ups and guidance to the customer, Ms. Singh got her refund back on 29/5. Gurugram, Haryana

Complaint against MakeMyTrip for delaying the refund of amount wrongfully charged on customer’s credit card – Rs.17,140/-: On 16-06-2009 Mr. Nitin Sawant of Mumbai tried to book a ticket on Mumbai-Riyadh-Mumbai sector on makemytrip.com for 18th travel date. However, the site did not take the booking due to problems with the credit card. Subsequently MakeMyTrip offered to book the ticket offline and Mr. Nitin accepted and paid in cash. On returning from his trip he found that the credit card h… Read more Nitin Sawant, Mumbai - 12.08.2009

Replacement of Sony TV – Rs.85,000/- : Mr. Ramkumar Kaleeswaran of Bangalore, Karnataka purchased one Sony LED TV from Ezone on 09-05-2016. The product suffered from defects and he had lodged complaint with Sony and Ezone regarding the same. However, except for a technician’s visit, none of the parties took any steps to resolve the matter. Mr. Kaleeswaran posted his complaint with ICF on 05-11-2016 and the matter was taken up with Sony and Ezone. The customer finally got a new replacement TV wit… Read more

Ramkumar Kaleeswaran, Bangalore, Karnataka

Complaint against Hindustan Lever Pureit. Mr. Rupendrasinh Parmar of Narmada, Gujarat (Email: kaalirupen(at)yahoo.co.in) had lodged a complaint on 01-03-2010 regarding servicing of his defective Pureit. ICF had submitted the complaint to Hindustan Lever and the same was resolved on 02-03-2010.

Replacement of Rock Jim exercise equipment – Rs.6,500/- : Mr. Prasannakumar of TC Palaya, KR Puram Bangalore purchased a “Rock Jim” exercise equipment through online from Telebuy on 21-0-2017. Customer did not receive warranty card and service centre details with the product. Customer faced issues with the product and lodged several complaint with the company but to no avail. He posted his complaint with ICF on 14-10-2017 and the matter was take up with the company. After follow-up and technicia… Read more Mr. Prasannakumar, KR Puram Bangalore

Replacement by Micromax – Rs.9,000/- : Mr. Somanathan M of Tirunelveli, Tamilnadu purchased Micromax Canvas A120 on Sep-2014. He faced problems since December 2014 and submitted the device to the service centre many times. But the issues could not be resolved. He posted his complaint with ICF on 02-03-2015 and the matter was taken up with the company. After follow-ups, the customer got replacement device on or about 12-03-2015. Somanathan M, Tirunelveli, Tamilnadu

Refund from Homeshop18 – Rs.1099/- Bharti Jain of Ajmer, Rajasthan (Email: jbharti2k(at)gmail.com) ordered a pendant set (from Grace Collection by Knex) from Home shop 18 on 8th Oct. and requested to deliver it by 16th as a gift it to her mother. There was a delay in executing the order and the customer had requested for cancelling the order. However, the product was delivered but were found to be defective. Customer raised a complaint with Homeshop18 which was not resolved till she posted he… Read more Homeshop18

Refund complaint against MakeMyTrip – Rs.32,444/-: Rahul Lodha & Deepali Jain of Parsiwada, Maharashtra (Email: rahullodha26(at)gmail.com) had booked from Delhi to Leh (on August 3rd 2010) through Make My Trip (MMT) for August 15th , 2010 by Kighfisher. MakeMyTrip did not provide the ticket and on 09-08-2010 Mr. Lodha found out from Kingfisher that no such flight was schedule for the said date of booking. Mr. Lodha subsequently cancelled the ticket and requested for refund which was not fort… Read more Makemytrip - 19.08.2010

Refund from Ostore24 – Rs.575/-: Bhupendra Juvatkar of Thane – 400605, Maharashtra (Email: bhupen_j[at]hotmail.com) ordered 4 Fa Men Deodorant for Rs575.00 plus Rs. 5 shipping on 20th June, 2013 through Axis Credit card, Order ID is 1116. But he did not receive the product even after a month. He sent Many mails to their support team got no response. He posted his complaint with ICF on 22-07-2013 and subsequently got his refund back on or about 24-07-2013. Thane, Maharashtra - 25.07.2013

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