praveen_ma | India Consumer Forum

Complaint regarding Online shopping

Quince foods & beverages pvt ltd. gave an offer in news paper that you order online groceries worth rs.5000 or more, 50% cash back will be paid. i made payment by debit card. but neither order delivered nor money refunded. this all happened on 10–9–2017, reading in local news paper as well as national newspaper …

Solved Complaints

Refund from Quikr – Rs.3,000 – Ms Vaishali Yadav, Katra, Banda, UP paid Rs 3000 to Quikr for premium ads service to get buyers at maximum price all over the world. But after the payment there was response from Quikr. Neither they were receiving calls nor responding to emails. Ms. Yadav posted her complaint at ICF on 27-05-2017 and the matter was taken up with Quikr. After various follow-up emails, Ms. Yadav finally got her refund by 28-06-2017. Katra, Banda, UP

Mobile replaced by Micromax: Mr. Vaibhav Sawaiker of Borivali East, Mumbai 400066, Maharashtra (sawaiker_vaibhav[at]rediffmail.com) had purchased a Micromax phone on 07-04-2013. Since January 2014, he was having series of problems which could not be rectified even after servicing. He wanted a replacement but Micromax was not willing to do the same. He posted his complaint with ICF on 03-04-2014. After much following up Mr. Sawaiker got replacement first week of May 2014. Mumbai, Maharashtra

Wrongful demand from Zoomcar – Rs.6,000/- : Mr. Avisek Chakraborty, Kolkata 700050, West Bengal availed car rental service from zoomcar in Bangalore on 16-12-2018. He had used the car for extra one hour and for which he paid additiona hire charges however the customer was presented with a demand Notice for additional Rs.6000/-. Customer had posted his complaint with ICF on 24-12-2018 and the matter was taken up with them. Finally, Zoomcar agreed to waive the demand and close the matter. Kolkata 700050, West Bengal

Complaint against Nivea Soft Cream – Rs.1,529/-: Mrs. Rekha Goyal of Nangal, Punjab (goyal1961@yahoo.co.in) had posted a complaint with ICF on 02-12-2009 with regard to Nivea Soft Cream purchased from the local market. She had stated that her faced swelled on using the cream and she incurred Rs.1,529/- for treatment. ICF submitted the claim to Nivea and on 11-01-2010 Mrs. Rekha Goyal has confirmed that she got refund of cost of nivea soft and medical expenses. Nivea - 11.01.2010

Complaint against ABN Amro for debiting twice for a single IRCTC ticket booking transaction – Rs.1290/-: Jahnavi Ayachitam of Bangalore had tried to book train ticket from IRCTC(site using ABNAMRO debit card on 2nd May 2009 for Rs.1290 from Bangalore to Hyderabad. The transaction did not go through and she booked the ticket with another debit card later. When she checked failed transactions in her IRCTC site, there was only one failed transaction with ABNAMRO. But when she checked her ABNAMRO… Read more ABN Amro - 21.07.2009

Refund from Peachmode – Rs.1,599/-: Ms. Pooja Singh of Bangalore 560029, Karnataka made a purchase from Peachmode.com for rs. 1199/-and returned it as she dint like the product and opted for a cash refund. Instead of giving money in her account they gave a store credit and said that cash refund will not be provided as the product is not damaged. so I was bound to buy another product. After many days Ms. Singh ordered another product of rs. 1599 and wanted to return it due to color variation b… Read more Bangalore 560029, Karnataka

Refund from Shopclues – Rs.1,328/-: Ms. Ankita Jadoun, Jaipur 302020, Rajasthan had purchased a mobile from shop clues model Nokia 5233 but received wrong product with all accessiories damaged, charger was not connecting to phone. She complained several times to shop clues but they refused support. The customer posted her complaint at ICF on 31-03-2017 and the matter was taken up with Shopclues. Ms. Ankita finally got her refund by 19-04-2017. Ankita Jadoun, Jaipur 302020, Rajasthan

Claim against MakeMyTrip / Shiftthoughts Consulting – Rs.5500/-: Mr. Brij Mohan Bhatt of New Delhi (brij.bhatt(at)maxbupa.com) had done a transaction with Shiftthoughts Consulting on 03-10-2009 to avail an offer through MakeMyTrip.com for the value of Rs.5,513.90. Mr. Bhatt neither received the coupon nor any communication from MMT. They did not agree to refund the money. Mr Bhatt posted his complaint with the Forum on 04-06-2010 and the Forum took up the same with MMT. After follow-up and f… Read more Makemytrip - 20.07.2010

Refund from Snapdeal – Rs.33,399/- : Mr. Raju Saha of Islampur, Uttar Dinajpur, West Bengal 733202 had purchased a Micromax TV from Snapdeal and the same was delivered on 24-06-2016. However, the product had defects and, as per instructions from Snapdeal, Mr. Saha had returned the product on 29-09-2016. Even after receiving the TV on 09-07-2016, Snapdeal did not refund the money. Mr. Saha posted his complaint with ICF on 24-09-2016 and the matter was taken up with Snapdeal. After continuous fol… Read more Raju Saha, Islampur, Uttar Dinajpur, WB

Refund from Subhbandhan matrimony – Rs.4,000/-: Mr. Harsimran Singh of Amritsar, Punjab registered with Subhbandhan matrimony services for suitable proposals by making a payment of Rs.4,000/-. As per the consumer, the agency provided fake number and contact for proposal was not genuine. Mr. Singh requested for refund which was denied. Mr. Singh posted his complaint with ICF on 28/5 and the matter was taken up with the agency. Mr. Singh got his refund by 9/6. Amritsar 143001, Punjab

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