ramesh_ch2023 | India Consumer Forum

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Need proper, effective Customer Care or Help desk System

There is no transparent and responsible ‘escalation of complaint’ system in any company that has a turnover of millions of rupees to thousands of rupees.  The ‘Customer Care’  helplines, live chats and email systems all reach only to one level and what happens thereon nobody knows.  For any phone call one needs to wait not …

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