Best price meerut order not delivered and no customer support

I ordered from best price Meerut on 12 may 2021 with  and estimated delivery was 13 may 2021. It has been 9 days since my order and i have still not received any update from them regarding order, even after numerous complaints I am only getting the same response that they have registered my complaint and will look into it. Anyone from their end is either giving the same response or not picking up the call at all. it is showing out for delivery from past 3 days .We have paid for our order online and they are neither delivering it nor cancelling it. All the items ordered are of essential category(food items). Kindly look into it

Sanjeev
Meerut 250001, Uttar Pradesh
Email: sxxxxxxxxx3@gmail.com