Cash not dispensed by ATM but amount debited from SBI account

I am having bank account in SBI, Ladwa road Pipli branch code as 16968. I made a transaction from other bank ATM HDFC on 9th of June, my amount was deducted from account but was not dispensed from the ATM.

I raised complaint from customer care SBI on 14th June, complaint number as 105542474. Earlier they told the ETA is 5 days for the complaint to be resolved but it was not resolved. On 28th I call the customer care and suddenly I came to know that my ticket is closed and I was told to contact home branch that is Ladwa Road Pipli branch code as 16968.

I emailed and contacted home branch but no response from them also. And no body is willing to help me to get my money back.

ATM from where transaction was made on 9th June: HDFC

Balumukand
Dwarka, New Delhi 110078
Email: sxxxxxxxxxi@gmail.com