Consumers have been guaranteed of the following rights under the Act. Right to Safety: The right to be protected against the marketing of goods and services, which arehazardous to life and property. Right to be informed: The right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as …
Category: Consumer Guide
Members of a Society are consumers within the meaning of Consumer Protection Act
If one takes cue from the order passed by National Consumer Disputes Redressal Commission in the Revision Petition Nos.823 to 826 of 2001, members of a Society can raise a dispute against the Society and seek redress under Consumer Protection Act. The Order arises from the petition filed by Smt. Kalawati & Ors. against Ms. …
Fees for filing consumer complaint
Fee for making complaints under Consumer Protection Act, 2019: (1) Every complaint filed under sub-section (1) of section 35 or under sub-clauses (i) and (ii) of clause (a) of sub-section (1) of section 47 or under sub-clauses (i) and (ii) of clause (a) of sub-section (1) of section 58 shall be accompanied by a fee, …
Are shopping malls charging for carry bags? What is the remedy
We have been observing that some shopping malls charge for plastic carry bags on the pretext of the old practice based on Govt rules for plastic waste management. As per Rule 10 of The Plastic Waste (Management and Handling) Rules, 2011, no carry bags shall be made available free of cost by retailers to consumers. …
How to handle your insurance complaints
If you have a grievance, approach the grievance cell of the insurance company first. If you are not happy with their solution, you can escalate the matter to IRDAI. If you are unhappy with your insurance company: >Approach the Grievance Redressal Officer of its branch or any other office that you deal with. Click here for …
Consumers can now file telecom complaints in District Consumer Forum
There has been a spate of complaints against telecom companies in the various District Consumer Fora however many consumer complainants had their complaints dismissed as District Consumer Fora invariably takes the stand that consumer disputes involving telecommunication and mobile communications services do not fall under Consumer Protection Act, 1986 due to the Supreme Court ruling …
RBI guidelines for Banks in reporting default status to CIBIL
Credit Information Bureau Limited is India’s first Credit Information Company (CIC) founded in August 2000. CIBIL collects and maintains records of an individual’s payments pertaining to loans and credit cards. ICICI Bank, Bank of India, State Bank of India, Union Bank, Sundaram Finance, Indian Overseas Bank, Standard Chartered Bank, HSBC and Trans Union Internaitonal Inc …
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