The Consumer Forums are the bodies who function like courts in order to settle the consumer disputes. Their composition is so made as to best represent the interests of the consumers, and they have specified jurisdictions. The next question is – what procedure these Forums adopt in order to deal with the consumer disputes. Section …
Category: Consumer Guide
What is the solution when you are unable to pay your credit card dues?
There may be a situation when you are no more in a position to clear your credit card dues and you are under constant pressure from the banks/recovery agents. Under such circumstance what are the options open for the customer? You can approach the issuing bank for an out-of-court settlement. You have to explain to …
How to claim compensation from IRCTC, Railways?
Claims against Railways can broadly fall under the following categories: 1. Fares 2. Freight, damage to goods, non-delivery of goods, delayed delivery of goods. 3. Death and injury compensation arising from accidents 4. Delay in arrival and departure of trains causing inconvenience to passengers As per the Indian Railways Act 1989 (having Indian Railways Act …
Mediation Advisory Centre, an alternative dispute redressal mechanism
Mediation Advisory Centre as an alternative dispute redressal mechanism promoted by Department of Consumers – Govt. of India jointly with FICCI and Deutsche Gesellschaft für Internationale Zusammenarbeit, GIZ (through Indo-German Program ASEM( Advisory Services in Environment Management). The purpose of this initiative is to promote non-litigation dispute redressal mechanisms in India, especially for Consumer Dispute …
Online shopping complaints and Consumer Protection Act jurisdiction
Who would not want to shop at the comfort of sitting in a chair thus avoiding cumbersome window shopping, handling of cash, carrying the product to home et al. Yes, we are talking about online shopping where you can choose the product of your choice online, make payment through your credit/debit card netbanking account online …
Can Consumer Forums adjudicate telecom disputes?
We recently came across a few consumer cases relating to telecom disputes that were dismissed by the State Commission on the ground of jurisdiction to hear telecom disputes. The State Commisson cited Hon’ble Supreme Court’s decision in a couple of cases that Consumer Fora have no jurisdiction over telecom disputes and these disputes will fall …
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