I purchased HP Victus AMD Ryzen 5-5600H Processor 16.1 inches FHD Gaming Laptop from Amazon in on 22 Oct. 2022 and purchased addtional Accidental Proctection Plan paid Rs. 3998/- for 3 years.
On 24th April 2024 I lodged complaint to HP Support wise case no. 5123191956 (CRM:0079503824160) for Left side Display Hinge snapping the lid casing.
My son regularly contacted to HP Support, they told our service engineer will visit next 2 to 5 days but till date no one attend my complaint and they told your case elevated / forwarded to service center.
Please help to resolve the case.
Thanking you.
Atul
Jalgaon 425002, Maharashtra
Email: axxxxxxxxxe@rediffmail.com
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