Complaint not being resolved by onsitego even after 5 days

I had filed a complaint with onsitego for non cooling of my AC. I have opted for extended warranty with onsitego who promise to give service within 24 to 48 hrs. I called customer care many a time but every time they give some excuses and again promise to give service at the earliest. But till date nothing has been done.
Necessary action should be taken against onsitego for poor service.
And penalty should also be imposed on them. Compensation should also be given to the undersigned by the company for harrashment caused due to non obeying of terms and conditions.

Jitender
village-Zindpur, New Delhi 110036
Email: jxxxxxxxxxxx3@gmail.com