Complaint reg return Rejection by Nykaa, Lack of Support

My complaint regarding the return of two sarees I purchased from Nykaa. I initiated the return due to the poor quality of the product compared to its price. However, after waiting several days for approval, my return request was unjustly rejected on March 23, which was both frustrating and disappointing.

Upon reaching out to their support team, I was informed that return pickup was unavailable for my pin code and was asked to provide an alternate address, which I do not have. It is highly unfair for a company to deliver products to an area where it cannot facilitate a return. Additionally, I was asked to self-ship the product, but this is not a viable option for me as there are no courier services available in my location. Despite creating multiple support tickets and repeatedly explaining my situation, my tickets were closed without any resolution, and I was left without assistance. Worse, the ticket page itself was not functioning properly—it would not display my ticket details, and at times, it showed an error stating that the page may have been moved. I wrote multiple Emails to Nykaa but the team kept repeating the same thing to either give an alternative address or self courier the product which is no possible for me.This made it impossible for me to track or follow up on my complaints effectively.

It is concerning that major e-commerce platforms like Amazon, Flipkart, and Myntra provide return pickups without any issue, yet Nykaa refuses to do the same. As a customer in a remote location, I rely entirely on online shopping, and it is unacceptable that Nykaa does not have a proper solution for returns in such cases where it promised return service at the time of buying products.

This situation has caused me significant mental distress, and I feel misled and abandoned by Nykaa’s

customer support.