From 11th October 2021 I was not able to access the Airtel Broadband as it showed red signal which meant unable to connect to internet . On 12th October , I registered a complaint on the Airtel Thanks App and they assigned me the time till 13 October 3.30 pm . The next day at 4 pm I called the customer service and told them that my request has not been solved till now , so they told me that within next 4 hr it will be solved and I wont need to call again. At 8.30 pm on 13th October 2021 as no one contacted me I then again called the Airtel Customer Care , once again the same process took place , they kept me on the call for 30 min saying that they will look into the matter and will assign me an engineer by early today morning .
Today , 14 October 2021 , at around 9.30 A.M , as no one yet contacted me regarding the issue , I helplessly again contacted the customer care and again a guy from the team told me that yet they will work on the issue and will assign me an engineer to fix the issue . Now the time is 2.33 pm , still no one cares to contact me . I am a software engineer working in a company from 9 am to 6pm daily and as the work from home scene is there everything is dependent on the internet services . My job is getting effected and they are hardly worried for the customer. Finally seeking the forums help please look into the matter as soon as possible. Therefore I would either like to receive the refund of my airtel broadband amount or the compensation of the office per day salary loss due to this failure.
Shreyas
Varanasi 221010, Uttar Pradesh
Email: sxxxxxxxxxxxxxl@gmail.com
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