Complaint regarding big bazaar profit club card

I have 10k balance in my big bazaar profit club and since big bazaar stores are closed all over India. I am unable to use. But when I am trying to get my money not getting any response from big bazaar. I know that there are thousands of people like me who are facing this issue. So could you bring this into notice to higher authorities. So that millions of middle class saving should not go into veins like this.
Help us here

Sumit
Kanpur 208011, Uttar Pradesh
Email: sxxxxxxxxxxx6@gmail.com

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Complaint regarding big bazaar profit club card

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