Complaint regarding defective sandal from Bata

I have ordered a red wedge sandal for women through bata website on aug 11 of Rs.622 with order ID 12225142. Due to size variation exchanged it and finally received the product on Sep4th 2018. With in 14days of normal usage the product got damaged . On Sep 24th raised a complaint to customer care, complaint no 1302385. Received reply its due to regular wear. Again raised a complaint and got the same reply, complaint no 1308420.. Since its a bad quality product, the outer skin is getting pealed off from the sandal.. Im not satisfied with the reply.. Kindly assist me in this regard

Grout S
sathya nagar, CHENNAI 600089, Tamil Nadu
Email: exxxxxxxxxxt@gmail.com