Complaint regarding Hathway OTT subscription service

Last week I called customer care regarding the hathway ad on hathway.com stating unlimited internet for Rs.750 with OTT unlimited. I called customer care and they confirmed it is unlimited with OTT. I clearly asked if it FUP after a certain amount or not. They promised it is unlimited and there is no FUP. I asked for an option to pay and they asked me to go through the Hathway app but on my app it was showing Rs.848 with OTT. I asked why there was a difference then they said the hathway page is for new customers and in the app the amount showing is for my usage. They guided me for payment.

I did the payment and immediately the plan got changed but there is data restriction to 3001 GB and it is not unlimited.

This is an unfair service and needs to be escalated. I have been a customer for 10+ years and cheating like this is not fair.

Divyesh

Bangalore 560016, Karnataka

Email: dxxxxxxxxxxy@gmail.com

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Complaint regarding Hathway OTT subscription service

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