I am writing to address an issue regarding my Actfiber subscription, which has been disconnected inspite of making payment.
On August 30, 2024, I was contacted by a member of the reconnection team’s mobile number 9xxxxx6. I said if I reconnect now I may not use the services as am out of station for another 10 days which is upto 10 September 2024. So I will think about it at once am back home. They offered to reconnect my services while assuring me that I would receive full connectivity for September 2024, along with an additional 10 days of service from October 1 to October 10, 2024, due to my being out of town. I was informed that I would only need to pay Rs. 620 for this arrangement. Although I was initially hesitant, the reconnection team assured me that I would not incur any loss and that I would indeed receive the promised 40 days of connectivity for the payment made. Trusting their assurance, I paid Rs. 620 on 30 August 2024.
However, while I was still away, I received a message on September 11, 2024, indicating that my services had been suspended and finally it was disconnected due to non-payment for September 2024. This contradicts the assurances given to me by the reconnection executive, who clearly stated that I would be receiving the promised connectivity of 40 days connectivity.
I find it concerning that my services were suspended despite having made the payment based on the commitments made by your team. This experience raises serious concerns about customer service and the integrity of the promises made by your representatives.
I kindly request your intervention to resolve this matter promptly. I would appreciate it if you could help me in getting refund of Rs.620 to my payment source bank account , ensuring that similar situations do not occur for your other customers in the future.
Thank you for your attention to this matter. I look forward to your prompt response
Mahesh
Secunderabad, Hyderabad
Email: jxxxxxxxxxh@yahoo.com
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