Complaint regarding Moto bluetooth headset service

Please find below the details of product regarding which I’m going to register a complaint on snapdeal.

Product name: Motorola Moto Surround Wireless Bluetooth headsets with Mic-black.
Item code: DW1685743.
Order no: 17416076465.
Suborder no: 21677105848.
Invoice date: 21/Dec/2016.
Invoice no: SBD08F/16-17/1209.

On the invoice date of 21/Dec/2016 I bought a product from snapdeal and it was in a good condition for about 3 to 4 months and there after it has got a problem, when I tried to register a complaint regarding the problem I faced, snapdeal team suggested me to visit the nearest Motorola service center in Kakinada and hyderabad. Then the drama started by both the snapdeal and Motorola service centre. When I visited service centre they are saying that only mobiles will get repaired not the accessories. When I informed the same thing to snapdeal they are asking a written letter from the service centre by stating the reasons that why the complaint can’t get rectified there. When we visited service centre, again the drama got started that they can’t provide such written letters. Its been 4 months since I’m facing these problem and yet it wasn’t got rectified by Snapdeal or Motorola service centre. Do the snapdeal people and Motorola service centre people thinks that the customers were fools.? And if their answer is yes, I’ll proceed further ones this problem was not got rectified soon. The warranty of the product is going to be over soon and I hope the problem will get rectified within a very short period. Snapdeal to provide a clear solution whether they will provide a new product or fix the problem of the currently using product or I need to proceed further with this complaint. Expecting a quick response from the snapdeal team.

Vinod kumar Sundara
Indrapalem, Kakinada 533006, Andhra Pradesh
Email: bxxxxxxxxx9@gmail.com