Complaint regarding refund due from EMT

Refund not received, despite of several mails EMT is not paying my refund. They have not paid my refund till date in spite of the fact that airline has refunded the cost  of ticket in full. Dont book ticket from them .Be careful. There are 24K has been refunded form the airline and this people are not refunding my money. This company is a big froad.
More over, you cann’t  claimed amount from their as the attached error will show every time when you will try to claim amount., And this people will never find alternate way to solve this rather they will tell you without that you will never get your refund. Hence , you  clearly they will not refund your money.