Complaint about refund for delay arrival of bus booked on Redbus

Complaint regarding refund for delay arrival of bus booked on Redbus

I booked bus by RedBus for travel on 23/07/2023, the time of pickup from Mukerian was 9:20 pm & drop At Delhi 5:00 am.  As my office time is 9:00 am at Rewari so I booked this perticular time as I have to cover 100 km more after Delhi arrival.
There were options of change travel date or cancellation, but when the timeline of both the options closed then I received a message that bus is 4 hour late.means 12:50 am. It was dangerous to stay on a highway pickup point for 4 hours. As the pickup point was 35 km away from my home.
I immediately talk to bus company to change my travel date or cancel the ticket & refund the told me to discuss with RED BUS , when I complained to RED BUS they wrote a message that they will check & revert back.
But they don’t do anything,also they call me at 1:00 am that bus will be at your selected stop by 1:40 am.
I didn’t travel that night as all the buses were full. So I missed my office & booked bus for next day.
The fault was of bus operators & RED BUS , but the fine was charged from me by not refund the amount also one day salary cut from my account.
Please help me
Kamaldeep
Talwara 144216, Punjab
Email: rxxxxxxxxx7@gmail.com


1 comments

    • Karim Ahmad Jan on 22/02/2024 at 10:38 am

    Sir I requested that one Red bus access provide to us opposite to yousuf plaza to main Aga Khan Hospital and Liaquat hospital because many people are coming and going home and service at these areas. Kindly we are human requested. Thanks.

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