Complaint regarding services from Gati International

This courier company , Gati international movers and packers Bengaluru . They charged me for 120kg . The consignment was for Lagos Nigeria . They came for survey on 21st . My suitcases were packed . They had to pack one carton . On 23rd March 2019 they came packed carton and left with 6 pieces of baggage . All together the weight was 114 kg but I was charged for 120 kg . I paid for baggage , insurance and gst . Gati courier then connected with Aramex . Aramex refused to take all suitcases . With out my knowledge and permission my locked bags were opened by ripping the zip open . I was given Aramex receipt with barcode and tracking numbers . In fact two receipts as after opening my 6 pieces of baggage they put my items in 4 cartons . Each receipt is show two cartons . Now actual weight is 104 kg for 4 cartons but was charged for 116 kg . For 24 hours my consignment was untraceable on the two tracking numbers . After a lot of insisting I was given two new tracking numbers . On these receipts actual weight is 46.35 kg , chargeable 48 kg and on the second receipt actual weight is 52.21 kg chargeable is 54.16 kg . Total chargeable wt is 102 kg . I have paid for 18 kg excess . Also I would like to bring to your notice that I was charged for insurance of 500000 value . No policy papers were given until I insisted . This means Gati would have pocketed the money . I wonder if they even deposit the gst . I want to visit the physical location of Gati office . I went to the office printed on the receipt and booking form by Gati . Address given is wrong . Does not exist . Additional phone numbers given are wrong . I called . On the website too wrong information is given . Please visit gatiinternational.in , you will have your proof . I was so hassled that I even went to the police station . Gati does not know their job , m being told madam you have tracking numbers so why do you need receipt . I feel some of my stuff has been stolen as the weight of my consignment has reduced by 18 kg from the time I handed my bags till the date that my bags were opened and my things were shifted to cartons and shipped . Anything could have been taken out of the cartons or put in the cartons . My consignment is supposed to be delivered by 4th March 2019 . That is when Iwill know what is missing or any contraband could have been put with my things . Therefore I am putting this complaint even before my consignment reaches me . Please look into this matter as I do not want any one else to be cheated and hassled like I was . Further more when I asked for refund they refused .

Pawandeep Dhillon
Lokhandwala , Andheri West, Mumbai 400053, Maharashtra
Email: cxxxxxxxxxxxn@gmail.com