This is to bring to your notice about the poor response being given by Tikona Infinet Pvt Limited.
Sir , I was using Tikona broadband services against service Id. 1117119286. After using it for around one year , I was not in the need of this connection so i called to customer care many number of times from my registered phone number and after long call waiting every time and more than 30 mins talk to customer care executive, I was unable to get it disconnect in numerous attempts . Customer care executives told me that she can not process disconnection request as she will be penalised by deducting some incentive to her . Finally i stopped paying bills to tikona as i have no option left . Then afterwards they disconnected my connection . Now i am receiving treating calls from the lawyers of the Tikona infinite Pvt.Limited to pay amount Rs. 3150 or ready Rs 52000 to pay in courts.
Please help in this concern . If the customer care of any company behaves in such ways what option a consumer can have ?
Prashant Kumar
Jiamau, Lucknow 226001, Uttar Pradesh
Email: jxxxxxxxxxxxxxe@gmail.com
3 comments
Dear Subscriber,
Greetings from Tikona.
We have checked and found that your account has been terminated as per your request.
Post devices recovered from your premises, Full & Final Settlement amount will be concluded.
Regards,
Tikona Care.
Dear Sir ,
Kindly send your representative to collect the device and share final settlement to me .
regards
Dear Subscriber,
Greetings from Tikona.
With regards to your concern, we have checked and found that your account has been terminated as per your request.
As Full & Final Settlement has been concluded no dues are pending for your account.
For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in
Regards,
Tikona Care.