Defective product received from Woodland shoes

I ordered a shoe size 42. I received the shoe today, but it is not size 42. My online request no is – 2xxxx5

Size reads 42 on the product, but it is much larger. According to your chart, 42 is number 8. I checked at the woodland showroom before ordering and they suggested 42 cm (no 8) is the size of my shoe.

At the Woodland store (store code – W091), I tried to exchange the product, but the store refused and suggested that if the size was listed as 42, I should order 41.

Sorry to say this, but I am very disappointed with the purchase and would like a refund, not an exchange.

Please do the needful.

Vishwanath
Bilaspur 495223, Chattisgarh
Email: vxxxxxxxxxxa@gmail.com