Delivery of wrong RealmeXT by Flipkart vendor, no customer support

I have ordered Realme XT (6GB RAM, Pearl White) on 1st October by exchanging my old lenovo K3 note and I received the product on 4th Octobe. But they have sent me Realme XT (4GB RAM, Pearl Blue). I have raised for that 3 times but every time the seller rejected the request by replying that the request is not correct. I talked to the customer care executive and they are just extending the timeline. They just kept on saying that the problem will be resolved. From 4th October, I have been waiting to get a replacement but neither the customer care executive nor the seller is helping me out. Moreover, Realme XT is at sale on flipkart store but the seller is not initaiting the replacement request neither he is accepting the refund request. The return window will close by 14th Octobe. After that, I will not be able to place any replacement or refund request. The customer care is not taking it seriously. Please help me out.

Pulak Jyoti Sutar
Guwahati 781028, Assam
Email: rxxxxxxxxxxx6@gmail.com

Solved Complaints

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Refund from Suitslabel – Rs.990/-: Ms Dilna D, Trivandrum had placed an order for designer kurtis on Suitslabel 06-04-2019 against cash on delivery. Customer received a different product and not the same as shown in the portal and ordered by her. She emailed to them about the discrepancy but there was no response. Customer poster her complaint with ICF on 14-04-2019 and the matter was taken up with the parties concerned and finally the customer got refund of her money by 23-06-2019. Ms Dilna D, Trivandrum

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Phone replacement by Star CJ / Karbonn: Natasha Nail (natashanaik2[at]gmail.com) of Mumbai, Maharashtra had purchased Karbonn A3 mobile from star cj and recieved the product on 6/5/2013. He could hardly use it for a week and had to submit it at the Karbonn mobile service center after which the condition of the phone was worst and it went completely blank. The service center manager had promised to issue A DOA certificate so that a new mobile could be issued but then he refused to saying that t… Read more Mumbai, Maharashtra - 31.08.2013

Complaint against Big Bazaar for selling adulterated Gopi Ghee: Mr. Shikha Airen of Bangalore (airenshikha(at)yahoo.com) had bought 4 Gopi ghee packets at discounted price on 14-08-2009 from Big Bazaar, Jayanagar, Bangalore and found it to be completely Vanaspati. He tried to contact G.G.G dairy products over mobile but could not. He posted a complaint with India Consumer Forum on 07-10-2009 and ICF took up the matter with Big Bazaar. Big Bazaar replaced the product on 12-10-2009 and had als… Read more Big Bazar - 12.10.2009

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Delivery of wrong RealmeXT by Flipkart vendor, no customer support

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Delivery of wrong RealmeXT by Flipkart vendor, no customer support

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