Dish TV HD settop box not working

I have a Dish TV HD Connection and my Set Top Box is not working 23rd May. Initially I thought it is a remote problem. changed batteries and got remote checked. It was fine. I went to local dealer of Dish TV. He advised me to contact customer care as he is only sales dealer and does not provide service.

I have registered a complaint online on 26th May 19 with Dish TV customer care no 18002583474 / 9501795017 and got a call from Dish TV technician from No 7290095724 at 12.25 PM he took directions and said he will come in evening. I call him in evening he does not take my calls. I again raise a complaint to Dish TV customer care, my complaint is escalated and a technician calls me from No 7290095721 on 28th May19 at 4.39 PM. He again takes directions and not turn up. I call back the no and he does not take my calls. I again call customer care they claim they have escalated my case and I will surely get service.
I get a call from Dish TV Service dealer Hari Hara Teja Dish TV on 30th May19 at 3.57PM to enquire location to send technician. The lady promises technician visit before end of the day. No one turns up. I call back same no it is not answered.
I call Customer Care they claim they have escalated the issue. But no result. My case has been escalated to Nodel Officer, Service Manager, Area Service Head, Regional Service Head, Area Sales Manager and Regional Sales Manager etc. No service.

I get a missed call from No 7290095721 at 5.45PM Mon 3rd June 2019 and I call back the no within 155 secs there is no response.

I am regularly calling and following up on all above nos technician and service dealer nos, but there is no response. I send SMS that I am prepared to pay Rs.1000/- inclusive of official service charges if my issue is attended to still there is no response.

I call customer care and inform escalation team of my offer and I find that my 26th dated complaint is closed arbitrarily with reason that customer has not responded to many technician calls. I am flabbergasted how can my complaint be closed. They have opened a new complaint dated 4th June 2019 and the whole escalation matrix thing again starts from the bottom. This is done purely to fool customers and make them pay through their noses for the service.

As a last try I find out Dish TV Hyd office on 09710603573. As usual they do not lift the phone. I send by SMS my Rs.1000/- offer.

“Dish TV Set-Top box not switching on. Cust No 01526435158. I will pay total of Rs.1000/- inclusive of company charges if my problem is resolved. Located.: ………….. KPHB Colony Connection no 01526435158

Naresh Chandra
Hyderabad 500072, Telangana
Email: nxxxxxxxxxi@gmail.com