Excitel Broadband not refunding the Security Deposit amount

I am writing to bring to your attention a matter of grave concern regarding the non-refund of my security deposit amount by Excitel Broadband Service. My account ID with Excitel Prepaid Broadband Service is 5xxxxxxxx5 by the name of Pawan, and I was a subscriber to their broadband service from 11th March 2022.

My prepaid broadband account service expired on 15th November 2023 and due to consistently poor service experienced over the duration of my subscription, I made the decision to terminate my subscription and applied for disconnection on 11th December 2023. The disconnection was finally executed on 26th December 2023. As per the company’s policy, a security deposit of Rs. 2000/- was deposited at the time of connection, which is refundable upon disconnection of the broadband service. All necessary equipment, including the device with charger and box, patch cord, and cable wire from the pole, were returned to Excitel Broadband Service on 26th December 2023. Despite fulfilling all requirements for the refund of my security deposit, I have yet to receive the amount.

I have made numerous attempts to follow up with Excitel Broadband Service regarding the status of my refund, contacting their service center on multiple occasions. However, I have only received assurances that the refund will be processed soon, without any concrete action being taken. Given the circumstances and the failure of Excitel Broadband Service to fulfill its obligation to refund my security deposit within a reasonable time frame, I am left with no choice but to seek assistance from your esteemed authority. I kindly request your intervention in resolving this matter promptly and facilitating the refund of my security deposit amount of Rs. 2000/-. I have attached screenshots, taken from Excitel app, for my complaint and their response and delay, for your reference and necessary action. I sincerely hope that the Consumer Court will take swift action to ensure that justice is served in this matter. Your attention and assistance in resolving this issue would be greatly appreciated. Thank you for your time and consideration.