I have purchased oppo f9 phone for ?24000 from paytm in exchange of my old phone lenovo zuk 1 for ?8250. So the original price for the phone to me was 16000 rupees
Due to minor spot on my old phone they cancelled the exchange.I requested them to return my oppo f9 phone when it was within the return period/policy because i cannot afford using 25000 phone. ?16000 was my budget.
They assured me that we will exchange your old phone and will give me the cash back of ?8250. Every time i call them they only assured me of the exchange but there was no action from them.
I the mean time i got tired of mailing them everytime, then I started using new opportunity phone, after just one day use I realize that phone was not working properly I was hanged in just first time use I got shocked how fake products paytm is selling to its customer, however luckily that time it was in replacement policy of paytm,
There was 10 days replacement guarantee on the page. I immediately requested for the same, then this fake paytm with no reason reject my request.
I have mailed them 50 times and there is no reply and response from them.
Now if i am calling them they have blocked me there is no response from them from last two weeks. I am seriously fed up by calling and emailing them again and again on daily basis.
my concern was not so difficult to understand, why everytime i received the message that the issue has been resolved?
i had told everything in simple and clear language, i cannot afford defected phone with paying new phone price.
I have tried all possible ways to get the issue resolved, I have complained all forum, but still no response this page is my last hope. Kindly help.
Nishtha Kukreja
Bangalore 560076, Karnataka
Email: nxxxxxxxxxxxxxxxxx1@gmail.com
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