I had purchased Milcent flour mill from Milcent house, janta chowkdi, virtual udhyog Nagar on 6 July 2016.
I am lodging this complaint as I am dissatisfied with the performance of the flour mill. The service part is also lacking. One or the other part of the flour mill breakdown & we have to get it replaced as no repairs is done.
We are 2 persons in the family & are careful users. I operate the flour mill according to the instructions mentioned. Till now I have hardly used it for 7 to 8 times since purchased.
On complaining for the first time, on 4/8/17 the technician replaced the device & charged Rs 300/-. They had even charged Rs 500/- as visiting fee but was not taken from us. After the replacement of the part I had not operated the flour mill untill 20 the August’17. On 20th August the flour mill did not start. I placed the complaint again. The first thing they asked was the visiting fee of Rs 300/-.
The technician came on the 3rd day. On checking he informed that the circuit was not working. I asked for a repair & install to which he denied. He replaced the circuit & charged Rs 1750/- which I denied paying. They have given me a defective piece as in a month 2 breakdown has happened.
The technician has also threatened that I will be black listed on the company profile & that no complaint will be entertained in future.
I therefore would no more want to use Milcent flour mill. I also want a replacement/refund for the same
Please do the needful.
Hetal Bhagat
Karamsad 388325, Gujarat
Email: hXXXXXXXXXXXd@gmail.com
2 comments
My milcent flour mill is not working since 10 days
I also faced similar problem with milcent company
I called them thrice and every time you have pay 300 visit charge plus replaced spare charges and every time within 1 or 2 month face same problem and same charges of visit and spare are charged with no proper resolution to complaint
They lack proper trained staff to manage their products
Very inefficient staff and poor quality of service management from the company