While browsing the list of furniture on urbanlader.com app, the prices mentioned for the sofa on the display page is 24699 but when I try booking the same, it shows a different price which is more than double the display price. This happens for all the sofas on display and none of the products are available at the quoted price. When contacted, they claim that the colour of display product is unavailable and those which are available are twice as costly. This despite the range being a ‘new arrival’ and the same happens with every piece that is on display
This is a clear case of cheating customers by showing a different price and actually charging us more. Please initiate action against the brand and help in this regard and seek corrective action immediately.
I have spent huge amount of time on the website and app in looking for a suitable sofa set for me and found one after a long search. It was very disappointing to see it charged more than double when I went to purchase it.
Ramya Sharma
Gurgaon 122104, Haryana
Email: rxxxxxxxxxx7@gmail.com
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