Misleading luring prices on urbanladder portal

While browsing the list of furniture on urbanlader.com app, the prices mentioned for the sofa on the display page is 24699 but when I try booking the same, it shows a different price which is more than double the display price. This happens for all the sofas on display and none of the products are available at the quoted price. When contacted, they claim that the colour of display product is unavailable and those which are available are twice as costly. This despite the range being a ‘new arrival’ and the same happens with every piece that is on display
This is a clear case of cheating customers by showing a different price and actually charging us more. Please initiate action against the brand and help in this regard and seek corrective action immediately.
I have spent huge amount of time on the website and app in looking for a suitable sofa set for me and found one after a long search. It was very disappointing to see it charged more than double when I went to purchase it.

Ramya Sharma
Gurgaon 122104, Haryana
Email: rxxxxxxxxxx7@gmail.com

Solved Complaints

Refund from Yepme – Rs.2,500/- – Mr. Komal Prabhu of Bicholim, Goa had returned a product to Yepme against order 32865300 dt.21-11-2016 and was expecting refund from them. However, even after one month he did not get his money back. He posted his complaint with ICF on 03-01-2017 and the matter was taken up with Yepme. The customer finally got refund by 25-01-2017. Mr. Komal Prabhu, Bicholim, Goa

PVR ticket booking problem Rs.1,015/-: Sanchit Thakur, Chandigarh, UT (Email: sanchitthakur(at)illuminz.com) booked 7 tickets from PVR’s website on Monday 23rd of April, 2012 at about 6 pm. He got the confirmation form the Bank that Rs. 1015.00 have been deducted from my account and paid to PVR Limited in Gurgaon. However, he got no confirmation whasoever from PVRe. When he went to the ticket counter to collect the tickets, he was told that the tickets were not booked. After verifying this … Read more PVR Cinemas

Refund from Snapdeal – Rs.4,598/-: Mrs. Sangita Poddar of Mumbai, Maharashtra had placed an order for Whirlpool microwave oven on 18-10-2014 with Snapdeal. The product was received in a damaged condition which was reported to Snapdeal immediately. Snapdeal was not attending to the issue properly and were giving non-committal responses. Mrs. Poddar posted her complaint with ICF on 21-01-2015 and the matter was taken up with Snapdeal. After many follow-ups, the issue was resolved to the c… Read more Mrs. Sangita Poddar, Mumbai

Recovery of unsettled Security Deposit amount from Reliance Communications – Rs.654.26: Mr. Chandra Mohan of Ghaziabad (chandra175@rediffmail.com) had surrendered his Reliance Landline on 01-03-2009 after settling all the outstanding bills and applied for the refund of security deposit Rs.1000/-. Reliance had assured that his deposit would be refunded within 90 days. However, Mr. Chandra Mohan did not receive his refund even after 90 and he took up the matter with Reliance Customer Care. Foll… Read more Reliance Communications - 09.09.2009

Replacement of Micromax Aisha A52 – Rs.5,441/-: Tushar Kanti Ghosh of South Biresh Pally, Madhyamgram, Kolkata – 700129, West Bengal (Email: anirban.ninja(at)gmail.com) had bought one ‘Micromax Aisha A52? smartphone from ‘The MobileStore’ at Madhyamgram, Kolkata-700129 on 23rd July. But to his great dismay he found that the set is having many problems which made it almost unusable. The problems which I have faced are frequent call drops, contacts missing, very low battery life and the… Read more Micromax

Complaint against MakeMyTrip for short payment of train ticket refund – Rs.1272/-: Mr. Thiyagarajan of Kanchipuram, Tamilnadu (thiyagarajan.t(at)gmail.com) had posted a complaint with us on 28-03-2010 for non-receipt of full refund from MakeMyTrip against cancellation of train ticket. ICF pursued the claim with MakeMyTrip and after email exchanges by Mr. Thiyagarajan the short paid amount was refunded on 08-04-2010. Mr. Thiyagarajan, Kanchipuram, Tamilnadu - 08.04.2010

Refund from Recall Techno Estate – Rs.1,860/- : Ms. Shikha Srivastava, Ballia, UP paid Rs.2,394/- to Recall Techno Estate towards job offer call received from AGT India Career Services. However, after paying the initial money, she was again asked to pay more money which was not disclosed to her earlier. The customer asked for refund of money but the firm was not responding. She posted her complaint with ICF on 23-11-2015 and the matter was taken up with the company. She finally got her refund, … Read more Shikha Srivastava, Ballia, UP

Replacement by Fire Boltt – Rs.3,999/- : Mr. Ajit Kumar of Patna, Bihar 800023 purchased Fire Boltt smart watch from Amazon but faced issues with the device within the warranty period. Customer lodged a complaint through Boltt portal and also wrote emails to them but to no avail. He submitted his complaint with ICF on 07-10-2021 and the matter was taken up with the company. Finally the issue got resolved to the customer’s satisfaction on around 29-10-2021. Patna, Bihar 800023

Refund from matrimonialsindia – Rs.3,750/- : Mr. Shripal Sanjay Oswal of New panvel navi mumbai, Dist raigad, 410206 had taken personal relationship manager service from matrimony portal named matrimonials india by paying Rs.7500. The relationship manager had promised the customer that hey will arrange talk with atleast 5 potential matches as per her partner preferences but they did not provided any service. Customer posted his complaint with ICF on 13-05-2019 and the matter was taken … Read more New panvel, Navi Mumbai, Dist raigad, 410206

Refund from Big Bazaar – Rs.16,089/-: Mr. Suresh Vishwanathan of Mumbai had purchased some goods from Big Bazaar, Nashik Road for an amount of Rs.16089/-. After purchase, his debit card was used to make the payment. At first instance POS machine did not respond and the card was used on another and the payment was made. However, Mr. Suresh was shocked to find that his account was debited twice for the same amount. He contacted Big Bazaar and SBI but he did not get his money back even after many… Read more Suresh Vishwanathan, Mumbai

ICF on Debit freeze on airtel payments account without valid reason: “Please submit your detailed complaint at www.indiaconsumerforum.org/?page_id=34”
ICF on Complaint regarding non-delivery by shadesinc page on Instagram: “Please submit your detailed complaint at www.indiaconsumerforum.org/?page_id=34”
ICF on Complaint regarding defective smart watch from Firebolt: “Please submit your detailed complaint at www.indiaconsumerforum.org/?page_id=34”
ICF on Regarding fraud sales by Shadesltd on Instagram channel: “Please submit your detailed complaint at www.indiaconsumerforum.org/?page_id=34”
Himanshu Chauhan on Debit freeze on airtel payments account without valid reason: “My bank account is blocked unblocked your frozen account please help sir I am not fraud sir”

Misleading luring prices on urbanladder portal

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