I ordered 3 pairs of catwalk footwear for myself prices of them being Rs 628, Rs. 848, Rs. 943. On 12/may/2019 bearing order number 1109535-9004308-1593901
on 16/may/2019 I received the products.
None of them came with price tags. Because the fitting is not comfortable I decided to return and immediately raised return request on the same day with in an hours time. I packed All the 3 products exactly the way I received with all the papers inside.
All the rubber bands that are used wen I received it. On 16/may/2019, pick up person has come to pick the products up and said as there are no price tags he cannot pick up. I was surprised and he asked me to talk to customer care agent. I called them up after a couple of days to talk about this issue. A lady spoke to me and said she did all that is necessary and asked me to wait for 4 or 5 days.
I waited till the month end for them to pick the products, that is today, 31/may/2019, and called customer care to find out about this. A lady took the call and said 1 if the 3 got approval and other 2 did not because of no price tags.
It’s not possible to give a product back with a price tag when one has not received the product with it.
It’s not possible to give a product back with a price tag when one has not received the product with it.
I spoke to customer care agent, she said after investigation they found out that the price tags were there when they sent 2 products which is not true. To me it proves that their investigation process is not reliable. As I have witnessed that they have not come with the price tags.
Customer care supervisor spoke to me but so rudely hung up the call on face while I was being patient and polite. I lost hope there and requesting here.
I really want someone to help me in this regard.
Arti V
Hyderabad 500018, Telangana
Email: rxxxxxxxxxa@gmail.com
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