No information about my parcel booked from No Broker

I have booked packers n movers (1 BHK) from No Broker application from HOWRAH TO MAU. They picked up my parcels on 29 dec 2020.
My assigned moving manager Mr Axxxxm ask me to submit the 85 percent of parcel amount so that the parcel will delivered and rest will pay once receiving the parcel. I just paid 15900 rs on 31st . Till today not received my parcel.
Ist they told me that once the parcel will dispatched from Kolkata they will give tracking I’d now they saying there will be no tracking id if the parcel was dispatched individual vehicle
Just saying another 7 days needed to deliver it

I don’t know how to resolve my issue

Naveen
Kopaganj 275305, Uttar Pradesh
Email: nxxxxxxxxxxx5@gmail.com