Non refund after mistake done by Photographer

I was clicking on some passport-size photos from Surjit Photo Studio Ropar for a special exam for my daughter. When I was taken, pictures from the studio were not up to the instructions as prescribed by the exam guidelines. The same thing happened when I was discussing it with the studio members; they blamed me for my mistake and my daughter. Your daughter has a bad face for a clear photo. After so many arguments, they were not ready to refund my money, so please take proper action against them as per the rules.