I am an NRE customer of State Bank of India in Shivpuri branch, Madhya Pradesh and my mobile number is registered to Belgium. I am not receiving SMS alerts or One Time Password (OTP) to make any online transactions. I have been facing this issue for roughly a year now. Being an NRI, it’s not possible for me to visit the branch in case of any issue; I either send an email stating my problem or ask my family member to visit the branch on my behalf. However, I never got a reply from the bank to my emails. On each visit by my family member, they tell that the issue will be resolved.
My mobile number is registered with the bank. I have tried several times however no luck. Now, I am not able to use the internet banking at all. Recently, I have also tried changing my mobile number only to face the same issue again. As changing the number was my last hope to receive SMS alerts, I would really appreciate If you could look into the matter and get it resolved ASAP or at least provide an alternative to transfer my money to other account, if OTP problem cannot be solved anymore.
Shruti Bakshi
Shivpuri 473551, Madhya Pradesh
Email: sXXXXXXXXX5@gmail.com
1 comment
Inspite of repeated requests no action since been taken by SBI Bank authorities to arrange to send OTP on registered mobile number