Original Business Visa damaged by Blue Dart

The original visa, obtained from the Ministry of Interior Kuwait was sent to my friend in Rohini from Vadodara but was completely damaged by Blue Dart Courier. They neither delivered it nor contacted me. A courier booked on December 30th was supposed to be delivered on December 31st, but it still hasn’t been delivered or returned as of January 5th, 2025. I contacted the regional manager and general manager of Blue Dart in Vadodara and Ahmedabad, respectively. Both of them were irresponsible and provided false information about the condition of the courier. He promised that the courier would be delivered within 30 minutes on 2nd January, claiming the original document was intact. However, no one responded to me until the evening of January 2nd. I asked them to visit the Rohini Collection Center in person, where he confirmed that the document was completely torn. I instructed him not to accept the damaged document and informed them.  As of now, no one has reached out to me. I want heavy compensation for harassment, Business visa cancellation of business meetings and flight schedules, etc.