There has been a spate of complaints against telecom companies in the various District Consumer Fora however many consumer complainants had their complaints dismissed as District Consumer Fora invariably takes the stand that consumer disputes involving telecommunication and mobile communications services do not fall under Consumer Protection Act, 1986 due to the Supreme Court ruling …
Bajaj Finance ordered to pay compensation for wrongful insurance premium deduction
DIST. CONSUMER DISPUTES REDRESAL FORUM, NORTH 24 Pgs., BARASAT C.C. 454/2013 – Asish Kr. Nath, Vs. Bajaj Finance Ltd. The fact of the dispute is that the complainant bought a LCD Television set from Great Eastern Trading Company at a price of Rs 13200/- out of which he paid a down payment of cash amount of …
RBI guidelines for Banks in reporting default status to CIBIL
Credit Information Bureau Limited is India’s first Credit Information Company (CIC) founded in August 2000. CIBIL collects and maintains records of an individual’s payments pertaining to loans and credit cards. ICICI Bank, Bank of India, State Bank of India, Union Bank, Sundaram Finance, Indian Overseas Bank, Standard Chartered Bank, HSBC and Trans Union Internaitonal Inc …
RBI’s Master Circular with regard to locker facility
Where the lockers have remained unoperated for more than three years for medium risk category or one year for a higher risk category, banks should immediately contact the locker-hirer and advise him/her to either operate the locker or surrender it. This exercise should be carried out even if the locker hirer is paying the rent …
A quick guide to Consumer Protection Act, 1986
Consumer Protection Act, 1986 has been enacted by Government of India to protect the interests of the consumers and redress their grievances in a less expensive and less time consuming manner. Here is a quick guide. 1. Who is a consumer? a. A person who buys any goods or avails services for a consideration which …
Best practices for handling your complaints
Taking the right step at right time will ensure effective redressal of your consumer complaints. So here are some important tips to you may keep in mind whenever you face a problem. Please remember these will mostly apply in cases where the warranty service is still in force. 1. As soon as you detect a …
Can hotels, restaurants charge more than MRP
Often question arises as to whether hotels and restaurants can charge more than the MRP while serving consumers. There are two landmark judgements in this regard delivered by Delhi High Court – Federation of Hotels and Restaurants Association of India & Ors vs. Union of India & Ors. and Delhi Gymkhana Club Ltd. Vs. Union …
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