Poor quality Phone courier from Phoneiva

I have booked A3 Notch  Model smart phone  (INR 3499) On Phoneiva on Line site but i have received  Poor quality another model smart phone after that i am trying company no 9xxxxxx7  for exchange or refund of money but no any responce from phone no so requested consumer foroum team to help me regarding refund of money as earliest as possible , smart phone booked on date 22.09.2020 and INR 3499 Payment deducted from my self ICICi bank account to concern site by net banking  find attached payment deduction details for reference

Anil Manekar
BHOSARI Pune 39 411039, Maharashtra
Email: axxxxxxxxxxr@rediffmail.com