Received empty box from Myntra, no customer support

I ordered a watch from myntra and received an empty box. I registered a complaint against it to which they denied to provide me the product or refund. Me being an aware customer took all the due precautions and care while taking the package and the package was not tampered. This is a mistake from their end and are refusing to give me the refund amount. They always give a disclaimer that the customers should check whether the package is tampered or not and it was not. They were asking for proof so for that as well they should be giving the disclaimer that everytime while opening a package we should record a video or have any other proof. This is a complete case of consumer fraud and cheating.

Shivani Thapar
Rewa 486001, Madhya Pradesh
Email: sxxxxxxxxxxx3@gmail.com