Refund not made by Netplus Broadband company

I had applied for broadband connection in Netplus Broadband company. The personnel from company came next day and took 1000 rs (500 for installation and 500 for security).
Next day he called and denied connection stating feasibility issues and assured the refund of the amount. This happened in 24 December and it’s been 4 months still no refund given.
I have been contacting Netplus Broadband company through emails and calls, but they are only delaying the matter with promises of refund in future for months.
Snapshot of message of company via email is attached.

Nitin Khojaan
Nayagaon 160103, Punjab
Email: nxxxxxxxxxx6@gmail.com

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Refund not made by Netplus Broadband company

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