I am writing to complaint against an online Flight booking site called happyeasygo.com.
I have booked two way flight from happyeasygo app and total cost was 14121 Inr.
Flight got cancelled by airlines few days before departure and hence i contacted happyeasygo customer care and they asked me to cancel the flight and selecting reason as ” flight cancelled by Airlines”. I would be getting the full refund as it was Airlines fault.
I did the same and its been 20 days now , I have no updates on when i will get refund. Now there custoner care number has been unreachable and they are not responding to my mail as well.
I contacted Airlines (Jet airways) and they told me that refund would be given from Happyeasygo only.
Please let me know what can be in this case.
Attaching the flight ticket and flight cancellation message.
Kirti Trivedi
Pimple Saudagar, Pune 411027.
kxxxxxxxx9@gmail.com
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