Regarding defective bag from Samsonite

Unfortunately, the bag’s quality issue has inconvenienced me significantly and also led to screen crack of my Ipad. I’ve attached images of the bag. Considering the circumstances, I  request your support in processing a refund for this purchase  27,000INR. I have already deposited the bag with Samsonite, and they have asked me to choose another bag and pay additional amount on the purchase. I haven’t found any bag that meets my expectations and i am willing to buy another bag but they should reimburse me the remaining amount or else refund the entire amount which they haven’t been agreeing to.

Your assistance in resolving this matter promptly would be greatly appreciated. In addition to the refund of the bag,

Looking forward to your understanding and support in facilitating the refund