Regarding delivery of Airpods 3rd Gen by Amazon seller

I ordered an airpods 3rd generation from amazon and it was opened and the seal was broken. I complained immidiately about this and also mentioned the product seems to be a duplicate. They said they’ll replace but now they denied the replacement saying they’ll need a denial letter from the service centre and the service center are saying they do not have the authority to write any letter and amazon is doing a fraud with the customer.
Order details : airpods 3rd gen
so please help me with the refund/replacement

ROHIT
KOLKATA 700026, West Bengal
Email: sxxxxxxxxxx1@icloud.com

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Regarding delivery of Airpods 3rd Gen by Amazon seller

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