On 7th of December i have made a booking for hotel SOBHA ASPIRE,bengaluru for dates 15 to 17 december2018.I made this booking through third party hotel booking platform called as AGODA.I have received a confirmation mail confirming my hotel booking on 07-12-18 and on the same day amount got deducted from my credit card.on 15th i have approached the hotel for check in the property owner told me that there is some parallel bookings issue with the website and he cant provide a room for me,he said that he will convey the same to agoda so that i will get my refund.i left the hotel and called the customer support of agoda on the same issue,they told me that if the property owners confirms the same they will process the refund in next 48 hours.after 48 hours i have recieved a mail from agoda stating that i got checked in into the hotel on 15 and checked out on 17 and they cant process any refund for that.but the matter of fact is i didnt even stayed in that hotel even for 5minutes.How the hotel guy state that i stayed in that hotel on those 2days and how these agoda people confirmed it and took my money.i need your support for resolving this issue and i request you to take necessary action on the hotel people who are just ignorant about customers and collecting money through false statements.
VISAKHAPATNAM 530009, Andhra Pradesh
Email: vxxxxxxxxxx8@gmail.com
1 comment
With the help of consumer forum i got the money back from the aghoda few days back.The consumer forum responded very quickly and guided me on how to tackle the situation.Its our right to get our money back into our account when such fraudulent people play game in online bookings,in my case its totally the hotel owner is the one who tried to manipulate whole things and agoda they are in no way concerned about their customers.Both agoda and hotel owner ignored my request for refund and they even ignored my mails and phone calls.With the entry of consumer forum the agoda people responded and they took the necessary steps.Whenever any of you come across such incidents please do remember that consumer forum will provide us necessary tips and takes appropriate steps against fraudulent firms.Thank you so much Consumer forum for your support.