Regarding non-working of new sanketlife pro device

I purchased a portable ECG device from Agatsa Software by online payment link. since i got the device i am unable to use this device as it is not in working condition , i tried to contact the company , but they are not giving any answer. now i want my money back . please help and guide me.
details attached below

We would like to inform you that your order from Agatsa has been delivered. We hope you enjoyed shopping with Agatsa.
Courier: Delhivery

Ravindra
GWALIOR 474002, Madhya Pradesh
Email: jxxxxxxxxxx8@gmail.com

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Refund from Samsung for Samsung Grand 2 – Rs.21,000/-: Mr. Akash Doshi of Mumbai, Maharashtra (akashdoshi009[@]yahoo.in) had persistent complaints with his new Samsung Grand 2. He had made frequent visits and complaints to the service center but still the issue did not get resolved. He posted his complaint with ICF on 06-11-2014 and matter was taken up with Samsung. With our guidance and support Mr. Doshi finally got refund for the device by 05-12-2014. Akash Doshi, Mumbai, Maharashtra

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Regarding non-working of new sanketlife pro device

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