Today (24/6/18) I placed Order (Eveready LED Bulb Combo 14W -Pack of 3) qty 2 for Rs 1071. After placing the order, I realized that I placed order on wrong company with wrong qty. So I wanted to cancel it. But I could not find any provision on their portal for it.
I called their support center on 022-61576157 and inquired about cancellation, Mr. Axxxxxxh confirmed the above. I requested him to manually cancel and refund my money. He refused since it is against their policy. I talked to his manager Mr. Vxxxxxt in the next call, he also restated the same point that once ordered, it can’t be cancelled.
I escalated this to their Customer Support by email to cs[@]pepperfry.com Requested to escalate this matter to their higher level management to cancel my order and also incorporate the provision for customer cancellation online feature.
So I request you to pressure them to modify their policy and make it competitive and acceptable to the internet age. Otherwise they are cheating the Indian consumers! Order: 304205165
Navaneetham Moorthy
Podanur, Coimbatore 641023, Tamil Nadu
Email: Nxxxxxxxxxx9@GMAIL.COM
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