Regarding refund due from APSRTC for failed transaction

Sir I have booked a bus ticket from APSRTC bus booking app from vizag to Vijayawada on 28/08/23. The transaction is failed but amount was deducted from my account for Rs-943/-.I have given complaint to customer care immediately. They told within 14 days amount will be credited to the same account from which it was deducted. Almost it is reaching 1 month. I called again they are telling it will take further much more time. In this regard pl help me sir

Samavedam Kumar
Visakhapatnam 530046, Andhra Pradesh
Email: sxxxxxxxxxxxxx6@gmail.com

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Regarding refund due from APSRTC for failed transaction

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