Regarding short refund from Vijay Sales for cancelled order

Regarding short refund from Vijay Sales for cancelled order

I had placed an order for 2 IPhones (1 white , 1 black) on 09 Jan 2025 during the sale period , but unfortunately both my orders were cancelled. I paid Rs 63,742.32 for each Iphone but received a refund of Rs 62,276 each , i,e 1466.32 less in refund amount. Total loss of 1466.32 *2 = 2932.64
Thereafter I dropped an email to VijaySales Support Team, but they justified their action stating below statement –
“As clearly stated on our website, bulk or dealer orders are not eligible for processing and will be refunded after deducting transaction charges (up to 2% + GST on Invoice value, depending on the card use for this transaction) . Consequently, your orders have been processed for cancellation.”
Being not satisfied with the level of service , I followed up again with their Team , asking for escalating the matter to higher Authorities, but didn’t receive any response from them. Lastly I had to approach consumer form ,  to get back my hard earned money and take serious action against lack of service by these self-authoritative e-retailers.
Amanpreet
Pune 411047, Maharashtra
Email: axxxxxxxx1@gmail.com


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