Regarding the non delivery of the item by kajrakh

I have order a blouse from a page named kajrakh who has an official website to deliver clothes. It’s been a month since I have ordered. I didn’t get the delivery item ,even they are not replying. Just tired of asking them everyday. Even they are not giving the money back.they are deliberately ignoring my calls and texts. I want justice. It’s not only about the money,they would be doing this to all of their customers. Their page as around 65 k followers. So kindly do something to resolve the problem. I here by attaching the screenshot of the payment. Thankyou